NAICS Code 811 - Repair and Maintenance

NAICS 811 - Repair and Maintenance

NAICS 81 - Other Services (except Public Administration)
NAICS 11 - Sector 11--Agriculture, Forestry, Fishing and Hunting NAICS 21 - Sector 21--Mining NAICS 22 - Sector 22--Utilities NAICS 23 - Sector 23--Construction NAICS 31 - Sector 31-33--Manufacturing NAICS 42 - Sector 42--Wholesale Trade NAICS 44 - Sector 44-45--Retail Trade NAICS 48 - Sector 48-49--Transportation and Warehousing NAICS 51 - Sector 51--Information NAICS 52 - Sector 52--Finance and Insurance NAICS 53 - Sector 53--Real Estate and Rental and Leasing NAICS 54 - Sector 54--Professional, Scientific, and Technical Services NAICS 55 - Sector 55--Management of Companies and Enterprises NAICS 56 - Sector 56--Administrative and Support and Waste Management and Remediation Services NAICS 61 - Sector 61--Educational Services NAICS 62 - Sector 62--Health Care and Social Assistance NAICS 71 - Sector 71--Arts, Entertainment, and Recreation NAICS 72 - Sector 72--Accommodation and Food Services NAICS 81 - Sector 81--Other Services (except Public Administration) NAICS 92 - Sector 92--Public Administration
- NAICS 811 - Repair and Maintenance
  NAICS 811 - Repair and Maintenance NAICS 812 - Personal and Laundry Services NAICS 813 - Religious, Grantmaking, Civic, Professional, and Similar Organizations

Industries in the Repair and Maintenance subsector restore machinery, equipment, and other products to working order. These establishments also typically provide general or routine maintenance (i.e., servicing) on such products to ensure they work efficiently and to prevent breakdown and unnecessary repairs.

The NAICS structure for this subsector brings together most types of repair and maintenance establishments and categorizes them based on production processes (i.e., on the type of repair and maintenance activity performed, and the necessary skills, expertise, and processes that are found in different repair and maintenance establishments). This NAICS classification does not delineate between repair services provided to businesses versus those that serve households. Although some industries primarily serve either businesses or households, separation by class of customer is limited by the fact that many establishments serve both. Establishments repairing computers and consumer electronics products are two examples of such overlap.

The Repair and Maintenance subsector does not include all establishments that do repair and maintenance. For example, a substantial amount of repair is done by establishments that also manufacture machinery, equipment, and other goods. These establishments are included in the Manufacturing sector in NAICS. In addition, repair of transportation equipment is often provided by or based at transportation facilities, such as airports, seaports, and these activities are included in the Transportation and Warehousing sector. A particularly unique situation exists with repair of buildings. Plumbing, electrical installation and repair, painting and decorating, and other construction-related establishments are often involved in performing installation or other work on new construction as well as providing repair services on existing structures. While some specialize in repair, it is difficult to distinguish between the two types and all have been included in the Construction sector.

Excluded from this subsector are establishments primarily engaged in rebuilding or remanufacturing machinery and equipment. These are classified in Sector 31-33, Manufacturing. Also excluded are retail establishments that provide after-sale services and repair. These are classified in Sector 44-45, Retail Trade.

Industry trends:

The NAICS 811 industry, encompassing Repair and Maintenance, has been experiencing several notable trends. One significant trend is the increasing use of advanced diagnostic and repair technologies. With the advent of AI and IoT, businesses are now able to diagnose issues remotely and more accurately, improving efficiency and customer satisfaction. Predictive maintenance, powered by data analytics, is also gaining traction, allowing businesses to anticipate equipment failures before they occur.

There is a growing focus on sustainability within the industry. Companies are increasingly adopting environmentally friendly practices, such as using recycled parts and implementing energy-efficient processes. This shift is driven not only by regulatory pressures but also by consumer demand for greener services.

Another trend is the expansion of mobile and on-site repair services. Customers are seeking convenience, and businesses that offer flexible service options are seeing higher levels of engagement and loyalty. Additionally, digital platforms for scheduling and customer communication are becoming more prevalent, streamlining operations and enhancing the customer experience.

Looking to the near future, the industry is expected to continue evolving with technological advancements. Robotics and automation will likely play a more significant role, reducing labor costs and increasing precision in repair tasks. Market demand for electric vehicle (EV) repair and maintenance services is also projected to rise as the adoption of EVs grows.

Finally, there is a forecasted increase in skilled labor shortages, which will drive businesses to invest more in training and retaining skilled technicians. To remain competitive, companies in the Repair and Maintenance sector will need to adapt to these trends and continuously innovate their services.