This major group includes agents and brokers dealing in insurance, and also organizations offering services to insurance companies and to policy holders.
The insurance industry, particularly under NAICS 64, which encompasses Insurance Agents, Brokers, and Service, is experiencing several notable qualitative trends. A significant shift is the increasing adoption of digital technologies. Agencies and brokers are leveraging artificial intelligence, machine learning, and big data analytics to streamline operations, improve customer service, and enhance risk assessment. This digital transformation is anticipated to continue, with more firms investing in InsurTech solutions to gain a competitive edge.
Customer expectations are also evolving. There is a heightened demand for personalized insurance products and services. Clients seek tailored policies that reflect their specific needs and lifestyles, and they expect seamless, omnichannel experiences. Insurers are responding by utilizing advanced analytics and customer data to create more customized offerings and to improve engagement through digital platforms.
Regulatory changes and compliance continue to be a focal point. With increasing emphasis on data privacy and cybersecurity, insurance agents and brokers must prioritize robust data protection strategies. Staying compliant with evolving regulations will be crucial, and firms may need to invest in compliance technologies and training.
Furthermore, the industry is witnessing a surge in interest towards sustainable and socially responsible insurance products. There is a growing consumer base that prefers companies with strong ESG (Environmental, Social, and Governance) credentials. This trend is expected to shape product development and marketing strategies in the near future.
Looking ahead, the next few years are likely to see continued growth in the adoption of digital tools, more personalized and customer-centric insurance solutions, rigorous regulatory adherence, and a stronger focus on sustainability. The integration of these elements will redefine how insurance agents and brokers operate, making the industry more dynamic and customer-focused.
A review and comparison of financial performance of privately-help companies in specified SIC/NAICS industry segment, using industry standard benchmarks.
Answers come easily with iCFO. Review ROI, sales per employee, profit margins of the top 10%, top 25% and more, to identify areas of concern and opportunity. Examine what if scenarios and P&L impact of reducing costs or adding revenue.
It takes only five minutes to enter your data and produce a concise profile of your company’s fiscal state, including critical business ratios focusing on liquidity, profitability, asset efficiency, and growth.